The Importance and responsibilities of Airport Ground Staff Members
Have you ever wondered, how an airline works? We need pilots, to air hostess, to security members. But the main lead which coordinates everything from top to bottom is the Ground Crew Members. Here are the responsibilities of these ground staff members : Managing the customers: The most important work in an airline services is to manage the customer. While check-in, it is the duty of the ground staff to provide all the details to the customer. Now the main point is to manage the customers who have a bad mood or is upset regarding any issue. The main problem which can be generated in airline is when a flight gets delayed due to any bad weather, which can make a customer moody. 2. Managing the departure and arrival gates: Some customers do not have an idea of the gates. So, to direct them to their destination gates is very important task. With a pleasant smile on the face, these airport ground crew have to guide every customer. 3 . Baggage respo